Business letter format

How to write a business letter

Business letter: the beginning

A. Your company name followed by all contact details (including address, telephone, fax, company url and email).

B. Recipient’s address (including their name and title if you know it).

C. Date on the right- or left-hand side of the page.

D. If required, add the file references, both yours and the recipient’s (use ‘Ref’as an abbreviation for ‘reference’).

Business letter : the content

E. The greeting.

Casual: Dear [first name and surname]
Formal: Dear Mr [surname], for a man, or Dear Ms [surname] for a woman. If you don’t know the name of the recipient, use Dear Sir or Madam or Dear Sir/Madam.

F. Stating the subject of the letter using Re (used as an abbreviation for regarding).

G. Here are some options for starting your letter:

I would like to enquire about (or whether) …
I am writing regarding …
I am writing in response to …
I am writing to inform you that/of …
I am writing to complain about …
Further to my letter of 15th May…

H. The details of the letter are to be added at this point.

Business letter: the end

I. Here are expressions you can use to end a business letter.

Please let me know if …
I look forward to receiving your reply.
Thank you in advance for your help.
I would be most grateful if you could inform me …

J. For a casual ending, use Regards or Best wishes. A formal ending (if you know the recipient), use Sincerely or Yours sincerely. A formal ending (if you don’t know the recipient): Yours truly or Yours faithfully.

pp: indicates the letter was signed on behalf of someone else
cc: these people have received a copy of the letter
enc: documents are enclosed with this letter

Email this Page Email this Page Comments (18)
  • I always understood that Re was a latin word meaning “about” and not an abbreviation of regarding. Have I been wrong all these years?

    Posted by Morag Lehmann on 5th February, 2012
  • We need a Latin scholar to resolve this, but OED says the origin of re (as a preposition) is from classical Latin, re being the ablative case of res (meaning thing or affair). The OED article goes on to say: “The form re. probably results from reanalysis as showing an abbreviation for regarding, prep.”

    Posted by Stephen on 6th February, 2012
  • Dear Macmillan team,
    I have been teaching English for the last 8 years, and I was always sure that the post code in an address should be below the town and not behind it. Has anything changed?
    I have found plenty of sites with different views on this subject and I would feel a lot better if I knew what to teach my students over here in Germany.
    Thank you very much in advance
    Kind regards
    Stefanie Cole

    Posted by Stefanie Cole on 20th June, 2012
  • Thanks for your comment Stephanie. The UK Post Office recommends that on envelopes the postcode should have a line of its own:
    This is presumably because most post is read automatically and it’s easier to identify a postcode on its own than on a line with other information. In letters, I think it comes down to a matter of personal preference: some people write the postcode on the same line as the city, some on the line after. So I think you can tell your students that either is OK, but that when addressing the envelope they should start the postcode on a new line (I confess that I didn’t know this until I checked the website and have always alternated randomly between the two).

    Posted by Macmillan Dictionary on 20th June, 2012
  • Hi, if the sender’s address is along the bottom of a pre-printed letterhead page, rather than at the top, does the address need to be added again at the top right of the letter?

    Posted by Debbie Stevens on 21st June, 2012
  • […] Like this:SukaBe the first to like this. […]

    Posted by Business latter « 3dayers’s Blog on 30th October, 2012
  • what if I write the letter on behalf of my boss but he signs it, do I still include my name and title with p.p. in front of it?

    Posted by Kitty on 28th March, 2014
  • Dear Kitty,
    You only use pp if you sign the letter on behalf of someone else. If the letter has your boss’s name in print at the bottom and is signed by him or her, you don’t need to use pp.

    Posted by Macmillan Dictionary on 31st March, 2014
  • Can’t we end an official letter …. Thanking You ,your faithfully …..?

    Posted by Vasagiri on 29th June, 2014
  • Hi Vasagiri

    Levels of formality do change all the time, especially with the use of email and so on, but I would say ‘thanking you’ is a bit too informal for a business letter. Expressions such as “Thank you” or “Thank you in advance (for your help)” are more appropriate. ‘Yours faithfully’ is used when you don’t know the name of the person you are writing to (and so have started the letter Dear Sir/Madam); if you do know their name then ‘Yours sincerely’ or ‘Sincerely’ is appropriate.

    Posted by Macmillan Dictionary on 30th June, 2014
  • Is this correct

    On behalf of Mr. Lolly and me, we would like to thank you for


    On behalf of Mr. Lolly, please accept our thanks for

    Posted by devon on 27th March, 2015
  • I think the 2nd is better than the first, because it’s clearer, but how about:

    Mr Lolly and I would like to thank you for…

    Posted by Macmillan Dictionary on 27th March, 2015
  • I’m formatting a letter for my supervisor “DE”; she is writing the letter on behalf of her supervisor “DC”… should the letter close as this:



    pp: DC

    cc: DE

    ? Also, when DE or myself writes a letter we always cc: DC should we still in this case?

    Posted by Kristy on 9th April, 2015
  • Hi Kirsty. If the letter is being written by DE on behalf of DC I don’t see any need to cc either of them. You usually cc people who wouldn’t otherwise see the letter (or email). But it has to be said I’m not an expert: perhaps others will have different views.

    Posted by Macmillan Dictionary on 13th April, 2015
  • How would we indicate that the cc recipient is not going to receive the attachments of the letter. Would the following be correct to indicate:

    cc: John Doe (w/o attachments)


    cc. John Doe (memo & position log only)

    Posted by Janel on 21st April, 2015
  • Hi Janel. My preference would be for the first as it seems completely clear and sufficient. But as I said above I’m not an expert, so others may think differently.

    Posted by Macmillan Dictionary on 22nd April, 2015
  • What if I write an email on behalf of my boss and send it to her clients, do I need to write ‘On behalf of (my boss’s name, title) at the bottom of the email or just simply write ‘pp’ ?

    I get confused since the phrase ‘On behalf of XX’ is commonly used at the start of the letter/email to represent someone else.

    Posted by Miss Ho on 25th November, 2015
  • Hi Miss Ho.
    While ‘pp’ was used in traditional business letters, email etiquette is generally more fluid and informal. Also ‘on behalf of’ has the benefit of being clear to everyone, while some people may not be clear what ‘pp’ means (it is actually short for a Latin phrase, per procurationem). So I’d say that ‘on behalf of’ works well, either at the beginning or end of an email, but pp is equally acceptable if you prefer to use that.

    Posted by Macmillan Dictionary on 25th November, 2015
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